In our customer charter we have set out Option One's commitment and responsibility to you as our customer.
You will find information on how you will receive your account, what options are available to you, our responsibility to the Regulator and your rights as the customer. You will also find information on your responsibility to Option One as your Natural Gas retailer, including things like maintaining easy access to your gas meter and notifying us if you change address.
 Option One Customer Charter
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