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Generally, installations will take aprroximately 6-8 weeks from application. This can vary depending on individual circumstances i.e, no hot water etc. This should be used as a guide. Option One allow you up to 60 days after your meter has been installed to get your appliances connected without incurring any charges. After this date, we will start to charge you the advertised fixed daily fee.
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When will I receive my first account?
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Accounts are issued quarterly, with the first account being within our 3 month billing cycle. Once you have the first account, you will be issued with your next account in 3 months time.
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What if I have a dispute with my account?
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If you do not agree with your gas account, in the first instance you should contact Option One to discuss your reasons for the dispute. Our aim at Option One is to provide excellent customer service, so you are guaranteed that your query will be dealt with in a professional and timely manner so we can resolve the dispute as soon as possible. You can contact Option One by calling 1800 335 677 or emailing
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Late fees will be added to your account if the balance is not paid by the due date. If you are having problems paying your account, you should contact Option One before the account becomes due.
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